Legal

Refund & Return Policy

Last updated · September 24, 2026

We stand behind every kit we ship. Please read this policy before you order.

What we promise: If your kit arrives damaged or defective, we replace it free. Just send us a photo within 7 business days. We can't accept returns once a kit ships, because an opened or partly used kit can't give you accurate results.

Damaged or defective kits

If your kit is damaged in shipping or is defective, we replace it free of charge. Email [email protected] within 7 business days of delivery with:

1. the subject line "Damaged kit, order #[your order number]";
2. photos that clearly show the damage or defect;
3. a short description of the problem.

We go by the time your email arrives, not the time we answer it. Once we approve a replacement, it ships within 1–2 business days. You don't need to send the damaged kit back unless we ask; if we do, we'll send you a prepaid label. If we can't send a replacement, we refund the kit.

Cancelling before your kit ships

You can cancel any order before it ships. Kits usually ship within 1–2 business days, so write soon: email [email protected] with your order number. Our team answers Monday to Friday, 8am to 5pm Mountain Time, and we go by the time your email arrives. If you cancel before your kit ships, we refund your full payment, including shipping. Full cancellation terms are in Terms §4.

Refunds

• Refunds go back to the original payment method you used at checkout.
• Allow 5–10 business days for a refund to show up; some banks take longer.
• We email you when your refund has been processed.

Shipping costs

• Shipping charges are refunded when you cancel before your kit ships, or when the problem is on our end (wrong item shipped, or a damaged or defective kit). Otherwise they aren't refundable.
• Return shipping for a damaged or defective kit is on us. If we need it back, we'll send a prepaid label.

How to reach us

• Email: [email protected]
• Phone: 1-208-545-1776
• Hours: Monday to Friday, 8am to 5pm Mountain Time

Please don't send anything back without contacting us first. We may not accept returns we haven't approved.